This Contact Us page gives customers the official support, phone, email, and business identity details for Purn.
OUR IDENTITY
Legal Business Name: ALFRESCO COFFEE RETAIL GROUP PTY LTDStore Name: Purn
Physical Business Address: Unit 4, 78 Campbell Street, Moruya, NSW 2537, Australia
ABN: 58 653 501 109
ACN: 653 501 109
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@purn.shopBusiness Phone Number: +61 480 803 767
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information.